Help Center

Everything you need to know before buying a reborn baby doll, including order, materials, care tips, care instructions, delivery, and more. If you still need help, feel free to contact us.

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Product

What is a reborn baby doll?

How realistic are reborn dolls compared to standard dolls?

Are reborn babies suitable for children or mainly for adults?

Why do reborn babies cost more than ordinary dolls?

Are reborn dolls handmade?

What materials are reborn dolls made from?

Are reborn baby dolls safe to hold and cuddle?

Do reborn dolls require special care or cleaning?

Can reborn baby dolls be bathed?

Do you have dolls that are perfect for kids under 14?

Are your reborn dolls posable?

Do you have reborn dolls with rooted hair?

Are reborn dolls used for therapy or emotional support?

Do reborn babies feel like a real baby when held?

Are reborn dolls suitable as gifts?

What is the difference between silicone and vinyl reborn dolls?

Shipping

Which countries do you currently ship to?

What is the shipping costs?

When will my doll ship?

How long will it take to get my package?

How do I track my package?

Order & Returns

How do I pay?

Are Customs and Duties Fees included in the price of my order?

How do I cancel my order?

My product is faulty or has arrived damaged.

Can I return my product?

Can I exchange a product?

I received most of my order, but I'm missing an item, What should I do?